Yellow.ai has launched VoiceX, an LLM-powered voice platform aiming to help AI agents handle high volumes of customer queries while delivering natural, context-aware responses. It targets enhancing customer satisfaction by 40%, reducing operational costs by 60%, and boosting customer engagement by 60%.
"Voice has always been central to our mission to transform customer service and contact centers. Latency and lack of coherence have been a major challenge, causing high abandonment rates and frustrating customer experiences. The demand from enterprise customers was evident—this gap needed to be addressed," said Raghu Ravinutala, CEO & Co-founder of Yellow.ai.
Key features
VoiceX claims to offer smooth exchanges, seamless multi-turn conversations, and enhanced recognition of phonetic alphabets for accurate responses, even for intricate and detailed queries.
Further, it claims toretain context throughout the conversation for more relevant responses and back-channeling capabilities to facilitate engaging interactions.
With advanced noise processing algorithms, VoiceX also claims to cancel out background noise for clearer conversations.
Rethinking technology
"We developed VoiceX by rethinking our technology stack and implementing massive parallelisation of services for optimal orchestration.
For example, VoiceX is deeply integrated with our YellowG ecosystem, providing enterprises with access to our suite of LLMs. These LLMs power various functions of customer service automation, dynamically invoked based on the nature of the query and the required action," said Rashid Khan, CPO & co-founder of Yellow.ai.
