IBM defines a chatbot as a computer program that uses artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and automate responses to them, simulating human conversation.
The success of ChatGPT in galvanising the interest of consumers and business leaders lies in its ability to speak humanlike – far removed from using the chatbots used on websites, self-service kiosks and customer service systems.
Gartner’s global chief of research, Chris Howard, explores how and why the generative AI application, ChatGPT, has taken the world by storm. He dives into the opportunities and pitfalls of generative AI and the crucial role humans will play in harnessing this technology.
