Salesforce unveiled a pioneering suite of autonomous AI agents, Agentforce, that aims to augment employees and handle service, sales, marketing, and commerce tasks.
Agentforce allows organisations to build, customise, and deploy their agents for any use case across any industry, such as data analysis, decision-making, answering customer service inquiries, qualifying sales leads, and optimising marketing campaigns.
"Agentforce represents the Third Wave of AI—advancing beyond copilots to a new era of highly accurate, low-hallucination intelligent agents that actively drive customer success. Unlike other platforms, Agentforce is a revolutionary and trusted solution that seamlessly integrates AI across every workflow, embedding itself deeply into the heart of the customer journey. This means anticipating needs, strengthening relationships, driving growth, and taking proactive action at every touchpoint," said Marc Benioff, chair and CEO of Salesforce.
Autonomous AI agents
Agentforce claims to operate autonomously, executing tasks without human intervention within an organisation's customised guardrails. It also claims to utilise real-time data to adapt to changing conditions. It can also summarise the interaction, provide an overview of the customer's details, and make recommendations.
"While others require you to DIY your AI, Agentforce offers a fully tailored, enterprise-ready platform designed for immediate impact and scalability. With advanced security features, compliance with industry standards, and unmatched flexibility. Our vision is bold: to empower one billion agents with Agentforce by the end of 2025. This is what AI is meant to be," added Benioff.
