Findings from IDC's Future Enterprise Resiliency and Spending Survey – Wave 11 (Dec 2022) reveals that 36% of Asia/Pacific enterprises believe that "remote and hybrid work models will be an embedded part of accepted work practices" going forward.
Enterprises need to plan for workplace experience parity across a diversity of environments, reimagine the physical workplace, facilitate effective engagement of and collaboration among a distributed workforce, and ensure security across the hybrid workplace estate, among others.
"Hybrid work has emerged as the dominant enterprise operational model over the last few years, bringing with it new and elevated expectations from digital workplace environments, says Pushkaraksh Shanbhag, associate research director of cloud and IT services research for IDC Asia/Pacific.
To deliver on these workplace expectations, vendors need to differentiate through robust workplace consulting and advisory services to help customers envision a workplace that provides concrete support for their organisational goals, unique workplace platforms and assets (including function and industry-specific IP) to deliver hyper-personalization and contextualisation, deliver superlative employee experience through pervasive workplace intelligence and automation and demonstrate a strong commitment to customers' success through innovative, skin-in-the-game contracting mechanisms.
"Digital Workplace Services vendors with well-articulated workplace transformation advisory and implementation capabilities, and with the requisite platforms, services offerings, and partnerships to realize and manage such an intelligent workplace environment will be partners of choice in this age of hybrid work."
Pushkaraksh Shanbhag
The IDC MarketScape: Asia/Pacific Intelligent Digital Workplace Services 2023 Vendor Assessment, recognised Accenture and Avanade, HCL Technologies, Infosys, TCS and Wipro are identified as “Leaders” among the intelligent Digital Workplace Services vendors. Atos, DXC Technology, Movate, Unisys and UST were identified as "major players".
