The GSMA launched the first industry-wide Responsible AI (RAI) Maturity Roadmap, a tool designed to help telco organisations adopt and measure responsible and ethical AI.
Based on McKinsey's insights, the roadmap seeks to allow telecoms organisations to evaluate their current maturity in using AI responsibly and their ambitions and needs. It also aims to provide guidance and measurement tools and ensure industry-wide best practices in the responsible use of AI.
Best practices
Five core underlying dimensions are foundational to the roadmap: an organisation's vision, values, and strategic goals; its operating model and how to maintain AI governance across all operations; technical controls aligned with regulatory requirements; collaboration with third-party ecosystems; and corporate change management and communication strategies.
The roadmap aims to guide organisations in taking the appropriate steps to use AI responsibly for each dimension.
It also builds on best-practice principles such as fairness, human agency and oversight, privacy and security, safety and robustness, transparency, accountability, and environmental impact.
Ethics at the heart
Mats Granryd, director general of the GSMA, said: "The transformative potential of AI has long been apparent, but its integration in our work and our lives must be done in a responsible and transparent way for it to be truly effective and sustainable.”
"The speed with which AI has now become a central part of tech and telecoms operations demonstrates its power and undoubted value, but also the risks we must consider as an industry and the need to include ethics at the heart of AI to prevent its uncontrolled development," José María Álvarez-Pallete López, GSMA Board Chair and Chairman & CEO of Telefónica, said
